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Frequently Asked Questions
Order
After receiving your order we will endeavor to ship all items as soon as possible. Usually that will be within 2-3 days of receiving your order, but occasionally we may encounter delays due to weather, parts shortages, or other unforeseen circumstances. In the event we are unable to fulfill your order within a reasonable period of time, we will contact you to offer alternate products or a full refund.
We generally ship via USPS Ground Advantage, and products normally arrive within 3-5 days. Other priority shipping methods are available if desired by the customer. By placing an order, you acknowledge and accept the potential for shipping delays and the possibility of lost packages during transit, and agree that our company is not liable for such occurrences. Insurance will be included for $100 of coverage. If additional insurance is requested, it can be purchased for a small additional fee at the time of checkout. Package tracking is included with your order so you will know when your item has shipped and its expected delivery date. Due to our reliance on the USPS and other carriers for delivery, we cannot guarantee delivery times.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging.
For more information and to initiate a return please see our Returns / Refunds page.
Product
Caring for Your Fount of Grace Jewelry
At Fount of Grace, we create each piece using the finest materials—high-end designer jewelry wire, genuine gemstones, solid bronze, sterling silver, and 14K gold vermeil. To help your rosary or necklace stay beautiful for years to come, we recommend the following care:
– Because wire has a natural “memory,” it’s best to hang your piece when not in use, if possible.
– When traveling, use the protective pouch provided to keep your rosary or necklace safe.
– For sterling silver and 14K vermeil pendants, store in an airtight bag when not wearing to minimize tarnish.
– Please avoid exposing your jewelry to salt water, chlorinated water (such as pools and hot tubs), or harsh chemicals, as these can damage or discolor the metal.
To keep your bronze and silver looking their best, we recommend adding a Sunshine® polishing cloth to your order!
No, we are not able to bless an item before selling it. (Blessings cannot be “sold.”) To have your item blessed, simply present it to a deacon or priest and ask them to bless it. It usually takes less than one minute!
If one of our devotionals breaks due to product malfunction, we are happy to fix it free of charge for up to one year.* Please use our Contact Us form to begin the process. *does not include shipping outside of USA.
Yes! If your rosary or chaplet needs restoration after a period of time (because of all those prayers!) simply contact us and we will "freshen it up" for you for a modest fee plus shipping to and from our shop. We also offer cleaning for sterling should you need a piece re-polished.
You can customize your rosary by selecting different beads, crucifixes, and centers from those already listed on our website.. Use our "Contact Us" form and we'll guide you through the ordering process and provide you with the cost details
We do not currently offer this service.
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